Position: 240059 - Software Trainer
Location: Irvine, CA (travel to client locations as needed)
Position Summary
Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the client platform applications leveraging mobile, AI, Machine Learning and Cloud technologies.
- Responsibilities: Conduct onsite and remote software training sessions with new and existing customers.
- Create and maintain training job aids, metrics, and best practices.
- Become a product subject matter expert and contribute to eLearning content development.
- Be a solutions-oriented, self-starter focused on enhancing the customer experience.
- Collaborate with all levels of the business to achieve goals.
- Requirements: Software training experience.
- Excellent presentation, communication, and problem-solving skills.
- Ability to relate to diverse customer demographics – field workers to customer service staff.
- Must have an enthusiastic, can-do attitude and be a self-directed contributor.
- Ability to manage several projects simultaneously and meet deadlines.
- Candidate must be willing to travel to client locations as needed
- Flexibility to travel with limited notice up to 50% of the time.
- Preferred: Bachelor’s Degree (preferred).
- Familiarity with the utility industry (preferred).
- Ability to create training content for LMS use (preferred).
- Multilingual a plus!
